Authenticity is one of our core priorities. We carefully source our fragrances and maintain quality-control procedures to help ensure that customers receive genuine branded products. Orders may also be checked before dispatch for product and order accuracy.

An unboxed perfume is a fragrance supplied without some or all of its standard retail packaging. Depending on the product, it may also be supplied without cellophane or a cap.

Any relevant packaging information should be clearly stated on the individual product page before purchase.

Once your order has been processed, it will be handed over to an approved third-party courier or logistics provider.

You will normally receive shipment confirmation and tracking information after dispatch. Please refer to our Shipping Policy for more information.

Orders are generally processed within 24–36 hours during weekdays.

UAE orders are generally delivered the same day or the next business day after dispatch, depending on the destination and courier. International delivery times vary by country.

International shipments may be subject to customs duties, VAT, import taxes, clearance charges or other fees imposed by the destination country's authorities.

These charges are generally the customer's responsibility unless otherwise stated during checkout. We recommend reviewing your country's import requirements before ordering.

Available payment methods may include Visa, MasterCard, American Express, Mada, PayPal, Tabby, Tamara and other options depending on your country and transaction.

The payment methods currently available for your order will be displayed during checkout.

Buy-now-pay-later services such as Tabby or Tamara determine transaction eligibility independently using their own approval criteria.

Availability may depend on your location, account status, order value and the provider's internal assessment. Branded Perfume Store cannot override a third-party provider's approval decision.

Yes. We may offer seasonal sales, promotional codes, limited-time deals and other special offers throughout the year.

Promotional terms, exclusions and expiry dates may vary by campaign.

Yes. If you are searching for a fragrance that is not currently listed on our website, contact us at support@brandedperfumestore.com with the brand, fragrance name, size and concentration you are looking for.

We work to source products efficiently and operate primarily through an online retail model. This allows us to offer competitive pricing across many designer, niche and luxury fragrances.

Prices and promotions can vary depending on availability, sourcing and campaign periods.

We deliver throughout the UAE and offer international shipping to selected destinations, including several GCC countries.

International availability can depend on perfume-shipping restrictions and courier services in the destination country.

Yes. You can place an order for another person by entering the recipient's correct delivery details during checkout.

Returns are accepted only under specific conditions outlined in our Return & Refund Policy .

Due to the personal and sealed nature of fragrances, change-of-mind returns and returns based solely on scent preference are generally not accepted.

Contact us within the period specified in our Return & Refund Policy and provide your order number together with clear photographs or video of the product and packaging.

Our team will review the information and provide return or replacement instructions where the request is eligible.

Keep the product, shipping carton, packaging, courier label and all damaged materials.

Take clear photographs or video and contact us as soon as possible at support@brandedperfumestore.com .

A fragrance may occasionally smell slightly weaker, sharper or different immediately after transportation. This temporary effect is commonly called shipping shock or mail shock.

Allow the bottle to rest upright at normal room temperature for approximately 24–72 hours. This temporary effect does not by itself indicate that the perfume is defective or inauthentic.

Contact us as soon as possible if you need to cancel an order.

Orders that have not yet been dispatched may be eligible for cancellation subject to our cancellation terms. Once an order has been dispatched, different fees and conditions may apply.

Once your order is dispatched, you will normally receive a shipment confirmation containing tracking information.

Courier tracking can sometimes take up to 24 hours after dispatch to become active.

For wholesale, distribution, bulk purchase, supplier or other business enquiries, contact:

support@brandedperfumestore.com

Designer fragrances are released by established fashion, beauty or luxury brands and are often designed for broad appeal.

Niche perfume houses generally focus primarily on fragrance and may emphasize distinctive scent concepts, ingredients, compositions or creative perfumery.

Neither category is automatically better—the best choice depends on your preferred scent, budget, occasion and individual taste.

Branded Perfume Store operates as an online perfume retailer serving customers in the UAE and selected international destinations.

You can use the contact form on this page or email our team directly at:

support@brandedperfumestore.com

If your enquiry is related to an existing order, please include your order number.