Authenticity is one of our key priorities. We carefully source the fragrances offered through Branded Perfume Store and maintain quality-control procedures to help ensure customers receive genuine branded products.

Products and orders may also be checked before dispatch to confirm product and order accuracy.

An unboxed fragrance is a genuine perfume supplied without some or all of its standard retail packaging.

Depending on the product, an unboxed item may also come without cellophane or a cap. Any relevant information will be stated in the product description.

Perfume brands may periodically update packaging, bottle designs, labels, boxes, batch markings or other presentation details.

Small packaging differences do not by themselves indicate that a fragrance is inauthentic.

Fragrance perception can vary because of skin chemistry, climate, humidity, storage, application method, batch variations and individual scent perception.

A fragrance can therefore smell or perform slightly differently compared with a bottle you purchased previously.

No fixed longevity can be guaranteed because fragrance performance varies from person to person.

Skin type, temperature, humidity, fragrance concentration, application amount and other factors can influence longevity and projection.

Subjective scent preference is generally not an eligible reason for return.

Perfume is highly personal, and preferences can vary considerably between individuals. Please review our Return & Refund Policy before purchasing.

Depending on your location and checkout configuration, available payment options may include:

• Visa
• MasterCard
• American Express
• Mada
• PayPal
• Tabby
• Tamara

The payment methods available for your particular transaction will be displayed during checkout.

Tabby and Tamara independently determine transaction eligibility according to their own approval criteria.

Availability may depend on factors including customer location, order value and your account with the relevant provider.

Contact us as soon as possible if you need to cancel an order.

If a paid order is cancelled before dispatch, a 3% transaction fee may apply where permitted, covering non-recoverable payment-processing charges.

Different charges may apply once an order has already been dispatched.

Please contact customer support immediately. We may be able to assist if the order has not yet been processed or dispatched.

Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

We may offer promotional codes, seasonal offers, special campaigns and other discounts throughout the year.

Individual promotions may have their own expiry dates, minimum spend requirements, product exclusions or other conditions.

Unless specifically stated otherwise, only one promotional code can be applied to an order.

Orders are generally processed within 24–36 hours during weekdays.

High-volume periods, sales campaigns and public holidays may result in additional processing time.

Once dispatched, UAE orders are generally delivered the same day or the next business day depending on the delivery location, courier availability and other conditions.

Yes. Branded Perfume Store offers international delivery to selected destinations.

Delivery options, availability and charges depend on the destination and are displayed during checkout where available.

Once your order has been dispatched, you will normally receive shipment confirmation containing a tracking number.

Courier tracking may take up to 24 hours after dispatch to become active.

International shipments may be subject to customs duties, VAT, import taxes, clearance charges or other fees imposed by authorities in the destination country.

Such charges are generally the customer's responsibility unless specifically stated otherwise at checkout.

Where shipping insurance is offered, we recommend selecting it at checkout.

Insurance may provide additional protection against eligible loss or damage while your parcel is in transit.

Keep the product, original box, shipping carton, protective packaging and courier label.

Take clear photos or videos and contact: support@brandedperfumestore.com as soon as possible.

A perfume may occasionally smell weaker, sharper or slightly different immediately after transportation.

This temporary effect is commonly referred to as shipping shock or mail shock.

Allow the bottle to rest upright at normal room temperature for approximately 24–72 hours.

Returns may be accepted under specific conditions, including when:

• You received the wrong product.
• The product received materially differs from what was advertised.

All requests remain subject to the conditions in our Return & Refund Policy .

Eligible return requests must generally be submitted within 7 calendar days of receiving your delivery.

Eligible returned products generally need to remain unopened, unused and in their original condition with applicable seals and packaging intact.

Opened, sprayed or used fragrances may not qualify for return except where mandatory law provides otherwise.

Change of mind is generally not accepted as a return reason because fragrances are personal-use products and may be sealed.

Contact our customer service team within the applicable return period and provide your order number together with clear photos or video of the item and packaging.

We will review the request and provide instructions if the product qualifies.

Depending on the circumstances and where permitted, applicable deductions may include:

• 3% transaction fee
• Original shipping cost
• Return shipping cost
• 20% restocking fee

These deductions may not apply where the return results from an error attributable to Branded Perfume Store or where prohibited by applicable law.

Once the returned item has arrived, passed inspection and the refund has been approved, refunds are issued to the original payment method.

Please allow up to 14 business days for the amount to appear, depending on your bank, card issuer or payment provider.

You can contact our customer service team by email:

support@brandedperfumestore.com

If your enquiry concerns an existing purchase, please include your order number.

Yes. If you need help finding a fragrance, contact us with information such as your preferred fragrance family, scents you already enjoy, preferred occasion and budget.

Our team can help you explore suitable options from our collection.

You are welcome to contact us with the fragrance brand, product name, concentration and size you are looking for.

We cannot guarantee availability, but product requests can help us understand customer demand.

For wholesale, bulk orders, collaborations, supplier opportunities or other business enquiries, please email:

support@brandedperfumestore.com

Information submitted through our website is handled according to our Privacy Policy .

The policy explains how information may be collected, used, stored and protected.