Return Policy

Due to the exclusive, personal, and high-value nature of the products sold on BrandedPerfumeStore.com, we maintain a strict Return & Refund Policy.

We ask all customers to review this policy carefully before placing an order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below, subject to any mandatory rights available under applicable consumer-protection law.

1. OUR COMMITMENT TO QUALITY & ACCURACY

Before an order is dispatched, our team carries out a quality-assurance process designed to verify the accuracy and condition of the items being shipped.

Order Verification

All products are checked against the customer's order before dispatch to help ensure that the correct:

  • Fragrance

  • Brand

  • Size

  • Product variation

  • Quantity

has been prepared for shipment.

Pre-Shipment Documentation

Where applicable, we may photograph or otherwise document the product and its packaging before dispatch.

This documentation may be used to verify:

  • Product condition

  • Packaging condition

  • Product identity

  • Order accuracy

  • Contents of the shipment

Our aim is to ensure that customers receive the products they ordered in the condition in which they were prepared for shipment.

2. STRICT RETURN ELIGIBILITY

Because perfumes and fragrances are personal-use products that may be sealed, limited in stock, and high in value, returns are accepted only under specific circumstances.

An item may be eligible for return if:

Wrong Item Received

You received a product that does not match the product shown on your confirmed order.

Examples may include:

  • Incorrect fragrance

  • Incorrect brand

  • Incorrect size

  • Incorrect product variation

Item Not as Advertised

The product received significantly differs from the description or representation provided on BrandedPerfumeStore.com.

For example, a return may be considered where the actual product supplied is materially different from the product ordered.

3. REASONS THAT ARE NOT ACCEPTED FOR RETURN

The following reasons are generally not accepted as valid grounds for return.

Change of Mind

We do not accept returns solely because you decide that you no longer want the product after purchase.

Subjective Scent Preference

We cannot accept returns for reasons such as:

  • "I don't like the smell."

  • "It smells different from what I expected."

  • "It doesn't smell like my previous bottle."

  • "The fragrance is too strong."

  • "The fragrance is too weak for my preference."

Fragrance perception is highly subjective.

The way a perfume smells or performs may vary depending on factors such as:

  • Skin chemistry

  • Body temperature

  • Climate

  • Humidity

  • Application method

  • Storage conditions

  • Personal scent perception

  • Batch variations

  • Individual expectations

Branded Perfume Store is a reseller of branded fragrances and does not manufacture the perfumes offered on the website.

We therefore cannot accept returns solely because a fragrance does not match a customer's personal scent preference.

Customer Ordering Error

Returns are generally not accepted where the customer accidentally orders the wrong:

  • Product

  • Fragrance

  • Size

  • Concentration

  • Variation

Customers are responsible for reviewing their order details carefully before completing checkout.

Unboxed Products

Some products may be sold as unboxed, tester, or otherwise supplied without standard retail packaging.

Product descriptions may specify whether an item includes:

  • Original retail box

  • Cap

  • Cellophane

  • Inserts

  • Accessories

If the product received matches the description provided on BrandedPerfumeStore.com, a return will not be accepted solely because the customer expected packaging or accessories that were clearly stated as not included.

4. RETURN REQUEST DEADLINE

All eligible return requests must be submitted within 7 calendar days from the date the order is delivered.

Return requests submitted after the 7-day period may not be accepted, except where otherwise required under applicable law.

Customers are encouraged to inspect their orders immediately upon delivery.

5. REQUIRED PROOF FOR RETURN REQUESTS

Before a return can be approved, we may require clear photographic or video evidence.

Evidence may need to show:

  • The product received

  • Product name and size

  • Outer packaging

  • Original retail packaging

  • Cellophane or seals

  • Product condition

  • Perfume liquid level

  • Shipping carton

  • Shipping label

  • Any visible discrepancy or damage

This evidence helps us assess the condition of the product and determine whether the request complies with this Return & Refund Policy.

Failure to provide reasonable supporting evidence may delay or prevent approval of a return request.

6. CONDITION OF RETURNED PRODUCTS

To qualify for an eligible return, the product must generally meet all of the following conditions.

Unopened and Unused

The product must not show signs of use.

This includes, where applicable:

  • No spraying

  • No testing

  • No opened seals

  • No removed cellophane

  • No missing liquid

  • No signs of handling inconsistent with normal inspection

Original Condition

The product must be returned in its original condition and packaging.

This may include:

  • Original box

  • Original seals

  • Cellophane

  • Inserts

  • Accessories

  • Promotional items supplied with the product

Securely Packed

Returned products must be packed securely to prevent damage while being transported back to us.

Customers should use the original shipping packaging wherever reasonably possible.

7. RETURN APPROVAL, LABEL & PICKUP

If your return request is approved, we may:

  • Provide return instructions

  • Provide a prepaid return shipping label

  • Arrange courier collection

  • Provide a designated return address

Where a return shipping label is provided, the customer is responsible for securely attaching the label to the parcel.

The customer must also ensure that the package is ready for collection at the agreed time and location.

Approval of a return request does not automatically guarantee a refund.

The returned item must first pass our inspection process.

8. RETURN INSPECTION

All returned products are subject to inspection after arriving at our facility.

We may review:

  • Product condition

  • Packaging condition

  • Seal condition

  • Perfume liquid level

  • Signs of use

  • Product identity

  • Accessories

  • Original documentation

  • Supporting photographs or videos

If the returned product is found to have been:

  • Opened

  • Used

  • Sprayed

  • Damaged after delivery

  • Altered

  • Returned without required packaging

  • Returned in a condition different from that originally supplied

the return may be rejected or the refundable amount may be adjusted where permitted by applicable law.

9. CANCELLATION POLICY & APPLICABLE FEES

Cancellation Before Dispatch

If you cancel an order that has already been paid for but has not yet been dispatched, a 3% transaction fee may be deducted from the refund.

This fee is intended to cover payment-processing charges that may not be recoverable from the payment gateway.

Any deduction will be applied only where permitted under applicable law and the relevant payment-provider terms.

Cancellation After Dispatch / Refused Delivery

If you cancel an order after it has already been dispatched, including by refusing delivery, the refund will only be processed after the shipment has been returned to us and inspected.

Where applicable, the following amounts may be deducted:

  • 3% transaction fee

  • Original shipping charge

  • Return shipping charge

  • 20% restocking fee

Any deductions will be subject to applicable law.

Cancellation or Return of Received Items

For eligible returns of products already delivered to the customer, the refund may be subject to:

  • 3% transaction fee

  • Original shipping charge

  • Return shipping charge

  • 20% restocking fee

These deductions apply where permitted and may not apply where the return results from an error attributable to Branded Perfume Store or where applicable law provides otherwise.

10. REFUND PROCESSING

Refund Confirmation

A refund, exchange, or replacement will normally only be confirmed after:

  1. The returned item has arrived at our facility.

  2. The product has been inspected.

  3. The return has been confirmed as compliant with this policy.

Refund Method

Approved monetary refunds will be issued to the original payment method used to place the order.

Where this is not technically possible, we may contact you regarding an appropriate alternative.

Refund Processing Time

Once a refund has been approved and processed by us, please allow up to 14 business days for the amount to appear on your card, bank account, or payment account.

Actual posting times depend on:

  • Your bank

  • Card issuer

  • Payment gateway

  • Payment provider

Branded Perfume Store does not control the internal processing time of banks or card issuers after a refund has been released.

Store Credit or Voucher

In certain cases, and only with the customer's agreement, we may offer:

  • Store credit

  • Shopping voucher

  • Replacement product

as an alternative to a monetary refund.

11. SHIPPING SHOCK / MAIL SHOCK

After delivery, a perfume may sometimes smell weaker, sharper, or slightly different during the first few sprays.

This temporary effect is commonly referred to as shipping shock or mail shock.

It does not by itself indicate that a perfume is defective or inauthentic.

During transportation, perfume bottles may be exposed to:

  • Movement

  • Temperature changes

  • Storage variations

  • Transport conditions

These conditions may temporarily affect how the fragrance presents immediately after delivery.

What to Do

We recommend allowing the perfume bottle to rest upright at normal room temperature for approximately 24–72 hours.

You may spray the fragrance a few times before allowing it to rest.

Once the fragrance has settled, its scent may return closer to its expected profile.

A temporary difference caused by shipping shock is not considered, by itself, a valid reason for return.

12. DAMAGED SHIPMENTS

If your order appears to have been damaged during transportation, contact us as soon as possible.

Please retain:

  • Product

  • Original box

  • Shipping carton

  • Protective packaging

  • Courier label

  • Any damaged packaging

You may also be asked to provide clear photographs or video showing the condition of the package when received.

Damage claims may be subject to our Shipping Information policy, courier terms, and any shipping-insurance coverage selected during checkout.

13. POLICY ABUSE & ACCOUNT RESTRICTIONS

We aim to provide fair assistance to customers with genuine return or refund concerns.

However, misuse or attempted exploitation of our Return & Refund Policy may result in restrictions.

Examples may include:

  • Fraudulent return claims

  • False damage claims

  • Returning a different product

  • Returning heavily used products

  • Manipulating packaging or seals

  • Repeatedly submitting invalid return requests

  • Attempting refund abuse

  • Other fraudulent activity

Where we reasonably determine that an account is being used to misuse our policies, we may:

  • Flag the account

  • Restrict future transactions

  • Reject fraudulent claims

  • Suspend or terminate the customer account

  • Refuse future orders where permitted by law

A restricted account may be prevented from successfully completing future orders on BrandedPerfumeStore.com.

We reserve the right to take appropriate action to protect our business and genuine customers from fraudulent or abusive activity.

14. FINAL REVIEW OF RETURN & REFUND REQUESTS

All return, exchange, replacement, cancellation, and refund requests are reviewed by the Branded Perfume Store team based on:

  • This Return & Refund Policy

  • Evidence submitted by the customer

  • Our order records

  • Pre-shipment documentation

  • Inspection of returned products

  • Applicable laws and consumer rights

Our team will make the final internal determination regarding eligibility under this policy, subject always to any rights and remedies that cannot legally be excluded.

15. CONTACT US

If you have questions regarding:

  • Return eligibility

  • Order cancellation

  • Refund status

  • Incorrect products

  • Damaged products

  • Product condition

  • Packaging

  • Any product details before ordering

please contact our customer-service team.

Email: support@brandedperfumestore.com
Website: www.brandedperfumestore.com

When contacting us regarding an existing order, please include your order number and relevant photographs or supporting information where applicable.

CUSTOMER ACKNOWLEDGEMENT

By completing a purchase on BrandedPerfumeStore.com, you acknowledge that you have reviewed and agreed to this Return & Refund Policy, subject to any mandatory rights available under applicable law.