Shipping Policy

Once your order has been shipped, you will normally receive a Shipment Confirmation notification containing your tracking number.

Tracking information may take up to 24 hours after dispatch to become active in the courier's tracking system.

You may track your order through the tracking facility provided by BrandedPerfumeStore.com or directly through the applicable courier using the tracking number provided.

SHIPPING SHOCK / MAIL SHOCK

After receiving your perfume, you may notice that the fragrance smells slightly weaker or somewhat different during the first few sprays.

This temporary effect is commonly known as shipping shock or mail shock.

It does not necessarily indicate a problem with the fragrance or its authenticity.

During transportation, perfume bottles may be exposed to:

  • Movement

  • Temperature variations

  • Pressure changes

  • Different storage environments

These conditions may temporarily affect how the fragrance smells immediately after delivery.

What Should You Do?

Allow your perfume bottle to rest upright at normal room temperature for approximately 24–72 hours after delivery.

You may also spray the fragrance a few times before allowing it to rest.

After the perfume has settled, the scent may return closer to its expected fragrance profile.

Shipping shock is generally temporary and does not by itself indicate that the perfume is damaged or inauthentic.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT or local taxes

  • Clearance fees

  • Brokerage charges

  • Tariffs

  • Other charges imposed by local authorities

These charges are determined by the destination country's customs authorities and are generally the responsibility of the customer unless explicitly stated otherwise during checkout.

BrandedPerfumeStore.com does not control customs duties, import taxes or customs-clearance charges imposed by destination countries.

Shipping documents and customs declarations will be prepared in accordance with applicable courier requirements, customs rules and legal requirements.

Customers are strongly advised to check the customs regulations, fragrance-import restrictions and tax requirements of their destination country before placing an international order.

If an order is delayed, rejected, returned or confiscated because of destination-country customs regulations, applicable charges and refund eligibility will be handled in accordance with our policies and applicable law.

PAYMENT INFORMATION

Depending on your country, currency and checkout configuration, BrandedPerfumeStore.com may support payment methods including:

  • Visa

  • MasterCard

  • American Express

  • Mada

  • PayPal

  • Tabby

  • Tamara

  • Other payment options displayed at checkout

Availability of payment methods may vary by country and transaction.

Any applicable payment promotion or discount will be clearly displayed during checkout or in the terms of the relevant promotion.

The payment methods shown on the checkout page at the time you place your order are the methods currently available for that transaction.

DAMAGED OR LOST SHIPMENTS

If your shipment arrives visibly damaged, please inspect the package as soon as possible.

We recommend that you:

  • Keep the original shipping carton.

  • Keep all packaging materials.

  • Keep the damaged product.

  • Take clear photographs or videos of the parcel and damaged item.

  • Keep the shipping label visible in your photographs.

  • Contact us as soon as possible.

Where applicable, a claim may also need to be submitted to the courier company responsible for delivery.

If you selected shipping insurance, any eligible claim will be handled according to the applicable insurance terms and claim requirements.

If you did not select shipping insurance, loss or transit-damage claims may be subject to the courier's applicable liability limits and our policies, without affecting any mandatory rights you may have under applicable consumer law.

Please do not dispose of damaged goods or packaging until the claim has been reviewed.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following before submitting your order:

  • Customer name

  • Building or villa number

  • Street

  • Area

  • City

  • Country

  • Postal code, where applicable

  • Telephone number

Branded Perfume Store is not responsible for avoidable delivery delays resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an error in your delivery information, contact us as soon as possible.

We cannot guarantee that the address can be changed once the order has been processed or dispatched.

DELIVERY ATTEMPTS

Courier providers may contact you by telephone, SMS, email or other available communication method before or during delivery.

Customers should ensure that the telephone number provided during checkout remains available.

If a courier is unable to complete delivery after the permitted number of delivery attempts, the shipment may be returned to us.

Additional shipping or redelivery charges may apply where permitted.

DELAYS OUTSIDE OUR CONTROL

Delivery estimates may be affected by circumstances outside the reasonable control of Branded Perfume Store, including:

  • Customs clearance

  • Government restrictions

  • Severe weather

  • Courier disruptions

  • Transportation delays

  • Public holidays

  • Remote-area delivery restrictions

  • Incorrect customer information

  • Force majeure events

We will make reasonable efforts to assist customers when delivery problems occur, but estimated delivery dates should not be interpreted as guaranteed delivery dates.

RETURNS & REFUNDS

For information regarding returns, exchanges, cancellations and refunds, please refer to our Return & Refund Policy available on BrandedPerfumeStore.com.

Return eligibility may depend on the condition of the product, packaging, reason for return and the requirements described in our Return & Refund Policy.

CONTACT US

If you have any questions regarding shipping, delivery, tracking, damaged parcels or international orders, please contact us:

Email: support@brandedperfumestore.com
Website: www.brandedperfumestore.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.